Privacy Policy
Last updated: April 2026
At Origin Within, your privacy is held with care and respect. This policy outlines how your personal information is collected, used, and protected when you engage with my services or visit this website.
Who I Am
Origin Within is a sole trader business, and I, Elizabeth, act as the data controller for any personal information you provide.
What Information Is Collected
Depending on how you engage with Origin Within, I may collect:
- Your name, email address, phone number, and home address
- Emergency contact details
- Relevant health and wellbeing information (including pregnancy, birth, and emotional history where shared)
- Payment details
- Information provided through enquiry forms, intake forms, or direct communication
- Messages via email, WhatsApp, or social media
- Audio or video recordings (only where consent has been given)
- Website usage data through analytics tools
How Your Information Is Collected
Information may be collected through:
- Website enquiry forms
- Zoho Forms and Zoho Bookings
- Email or messaging platforms (including WhatsApp)
- Payment providers such as Stripe and GoCardless
- Website analytics tools
How Your Information Is Used
Your information is used to:
- Provide and personalise your care and support
- Communicate with you clearly and appropriately
- Assess whether services are suitable for your needs
- Maintain accurate therapeutic and client records
- Process payments
Sensitive Information
Some information you share may be considered sensitive, including details relating to your health, emotional wellbeing, or past experiences.
This information is only:
- collected with your explicit consent
- used solely to support your care
- stored securely and confidentially
How Your Data Is Stored
Your data is stored securely using trusted platforms including:
- Zoho systems
- Secure cloud storage
- Encrypted and password-protected devices
Reasonable steps are taken to ensure your information remains safe and protected at all times.
How Long Your Data Is Kept
Client records are retained for up to 7 years, in line with professional and legal expectations.
Who Your Data May Be Shared With
Your data may be shared only where necessary, including with:
- Professional supervisors (in anonymised form)
- Service providers such as email platforms, booking systems, and payment processors
- Analytics providers
Your data is never sold or shared for marketing purposes without your consent.
Your Rights
You have the right to:
- Request access to your data
- Request correction of inaccurate information
- Request deletion of your data (where appropriate)
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
Cookies & Website Analytics
This website uses cookies and analytics tools (including Google Analytics and Zoho Analytics) to understand how visitors interact with the site and to improve your experience.
Marketing
If you choose to join the mailing list, your information will be used to send occasional updates and offerings through Zoho Campaigns.
You can unsubscribe at any time.
Contact
If you have any questions about this policy or how your data is handled, please get in touch via the website enquiry form.